Privacy policy

Last updated: September 15, 2026

This Privacy Policy describes how VINCYDA collects, uses, discloses, and protects personal information when a customer visits, uses, or makes a purchase from https://www.vincyda.com/, or otherwise communicates with us.

VINCYDA is operated by:

vincyda
2304 Vallejo St
San Francisco, CA 94123
United States

Email: hello@vincyda.com
Phone: +1 770-764-6991

Personal Information We Collect

Depending on how a customer interacts with the store, we and our service providers may collect:

• Name and contact information
• Billing and shipping addresses
• Telephone number
• Order and transaction information
• Products purchased, viewed, or returned
• Payment status
• Shipping and tracking information
• Account information
• Customer-service communications
• Device and browser information
• IP address
• Cookie identifiers
• Pages and products viewed
• Referring pages
• Shopping-cart activity

Payment Information

Payments are processed by Shopify and applicable payment providers.

VINCYDA does not intentionally receive or store complete payment-card numbers on its own systems.

How We Use Information

We may use personal information to:

• Operate and improve the store
• Process payments and orders
• Arrange fulfillment, delivery, and tracking
• Provide customer service
• Process cancellations, returns, and refunds
• Prevent fraud and unauthorized transactions
• Maintain website and account security
• Comply with legal obligations
• Enforce our terms and policies
• Send transactional communications
• Send marketing communications where permitted
• Measure website and advertising performance

Cookies and Advertising

The website and its service providers may use cookies, pixels, tags, local storage, and similar technologies for essential functions, preferences, shopping-cart operation, secure checkout, analytics, fraud prevention, and advertising measurement.

Available controls depend on the customer’s location, browser, and the privacy or consent tools displayed on the store.

Marketing Communications

Customers may unsubscribe from marketing emails using the unsubscribe link in the message.

Unsubscribing from marketing does not stop necessary transactional messages concerning an order, payment, delivery, return, refund, account, security issue, or policy update.

How We Disclose Information

We may disclose personal information to Shopify and providers supporting:

• Payment processing
• Fraud prevention and security
• Fulfillment and shipping
• Customer service and email
• Website hosting
• Analytics and advertising
• Professional and legal services
• Compliance with legal obligations

We may also disclose information when required by law, to protect rights and safety, or in connection with a legitimate business transaction.

We do not disclose personal information in exchange for money.

Certain advertising activities may be defined as “sharing,” “selling,” or “targeted advertising” under some United States state laws, even when no money is exchanged.

Shopify

Our store is hosted and powered by Shopify.

Shopify processes personal information to provide commerce, checkout, payment, hosting, security, analytics, and related services. Shopify and other providers may process information outside the customer’s state or country.

Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, business and tax records, customer support, dispute resolution, fraud prevention, security, and legal compliance.

We use reasonable safeguards, but no internet transmission or storage system is completely secure.

Children’s Privacy

The store is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

United States Privacy Rights

Depending on the customer’s state and subject to applicable exceptions, customers may have rights to request access, correction, deletion, or a portable copy of personal information.

Customers may also have applicable rights to opt out of certain targeted advertising, sharing, or sales, limit certain uses of sensitive information, or appeal a denied privacy request.

To submit a request, email hello@vincyda.com with the subject “Privacy Request.”

We may need to verify identity before processing a request. We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

Changes

We may update this policy to reflect legal, technical, or operational changes. The revised policy will be posted with a new last-updated date.

Contact

Email: hello@vincyda.com
Phone: +1 770-764-6991

Address:
2304 Vallejo St
San Francisco, CA 94123
United States