Refund policy
RETURN AND REFUND POLICY
Last updated: September 15, 2026
This Return and Refund Policy applies to purchases made directly through https://www.vincyda.com/.
30-Day Return Window
We accept eligible return requests submitted within 30 calendar days after delivery.
We accept returns for defective and non-defective products, including returns resulting from a change of mind.
Sale, custom, and personalized products are handled under the same 30-day return policy unless a different lawful condition is clearly disclosed on the applicable product page before purchase.
Accepted Product Condition
We accept products that are:
• New and unused; or
• Opened or slightly used.
Returned products should be reasonably clean and should include all available parts, accessories, documentation, tags, and original packaging.
A refund may be reduced or denied if a product has been materially damaged, altered, misused, excessively used, or returned incomplete for reasons unrelated to a product defect, where permitted by law.
Proof of purchase, such as an order number or order-confirmation email, is required.
Starting a Return
Before mailing a return, contact hello@vincyda.com and provide:
• The order number
• The customer’s full name
• The product being returned
• The reason for the return
• Relevant photographs for a damaged, defective, incomplete, or incorrect product
We will review the request and provide return authorization and mailing instructions.
Customers should not mail a product until they receive return instructions from us.
Return Address
Approved returns must be mailed to:
VINCYDA
2304 Vallejo St
San Francisco, CA 94123
United States
Include the order number and any return authorization information provided by customer service.
Return Method
Returns are accepted by mail.
We do not currently accept in-person or third-party drop-off returns unless customer service expressly provides that option in writing.
Return Shipping Costs
For a non-defective return, including a change of mind, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.
Original shipping charges, if any, are not refundable unless required by law.
If a product arrives damaged, defective, incomplete, or different from the product ordered, VINCYDA will pay the reasonable return shipping cost and provide a prepaid return label or another approved return method.
Contact us before returning a damaged, defective, incomplete, or incorrect product.
Restocking Fee
We do not charge a restocking fee for an eligible return.
Exchanges
We do not offer direct exchanges.
To obtain another product, return the original product under this policy and place a separate order.
Refund Processing
After receiving and inspecting a return, we will notify the customer whether the refund is approved.
Approved refunds are issued to the original payment method within 5 business days after inspection and approval.
The customer’s bank, card issuer, PayPal, or digital-wallet provider may require additional time to post the funds. That additional processing time is controlled by the payment provider.
Order Cancellations
Contact us as soon as possible to request cancellation.
We will make a reasonable effort to cancel the order, but cancellation cannot be guaranteed after processing has begun. Shipped orders may be returned after delivery under this policy.
Contact Information
Email: hello@vincyda.com
Phone: +1 770-764-6991
Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time