Shipping policy

SHIPPING POLICY

Last updated: September 15, 2026

This Shipping Policy applies to orders placed through https://www.vincyda.com/.

Shipping Destinations

We currently ship to accepted addresses within the United States. We do not currently offer international shipping. Orders submitted with an unsupported delivery address may be canceled and refunded to the original payment method.

Shipping Cost

We offer free standard shipping to supported addresses within the United States, with no minimum order value.

Any charge for another available delivery service will be displayed during checkout before the customer submits the order. We do not add undisclosed mandatory shipping, handling, or service fees after purchase.

Order Processing

Orders are normally processed within 1–3 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding United States public holidays.

Our daily order cutoff is 6:00 PM Pacific Time. Orders placed after the cutoff begin processing on the next business day.

Processing may take longer during public holidays, unusually busy periods, or circumstances outside our reasonable control.

Estimated Delivery Time

Standard shipping normally requires 3–7 business days after processing.

The total estimated delivery time is approximately 4–10 business days.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, service interruptions, public holidays, incomplete addresses, and other events outside our reasonable control may affect delivery.

Order Confirmation and Tracking

Customers receive an order-confirmation email after checkout.

When tracking becomes available, we send a shipping-confirmation email containing the tracking number or tracking link. Tracking may take additional time to update after the carrier receives the package.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if an address needs to be corrected. We will make a reasonable effort to update the address, but a change cannot be guaranteed after processing or shipment has begun.

Delayed, Lost, Damaged, or Incorrect Shipments

If an order is significantly delayed, lost, damaged, incomplete, or incorrect, contact hello@vincyda.com.

Include the order number and, where relevant, photographs of the package and product. We will review the issue and work with the carrier or fulfillment provider to provide an appropriate resolution.

Contact Information

VINCYDA
2304 Vallejo St
San Francisco, CA 94123
United States

Email: hello@vincyda.com
Phone: +1 770-764-6991

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Closed on weekends and United States public holidays

We normally respond within one business day.